I cannot begin to express how amazing these guys are! We called a bunch of other companies who were "recommended" and they either didn't answer or never called back. Empire State immediately made an appointment for us and sent someone right out. We were absolutely blessed to have Don and his co-workers come to our rescue. Don is an extremely knowledgeable technician and very caring person. He carefully went through our boiler and explained to us, in terms we could clearly understand, what he tested, what was working, and what was wrong. He even took pictures on his phone and showed us while he explained things! We had no problem knowing just what was wrong and why we weren't getting any heat output. Don also made some great recommendations for us to not only have our system run more effectively, but also to be safer, sans sales pitch.The professionalism and expertise is unparralled. We feel we've absolutely struck gold with Empire State. It's a wonderful feeling knowing we will never have to worry about finding wonderful experts who are not only top-notch professionals, but truly care about their customers. Yes, they ARE this great!!
When we needed a furnace repair over the weekend, they arrived within two hours, and provided very knowledgeable, friendly, and professional service at a reasonable price. We will definitely call Empire State in the future.
Wonderful customer service! Guys were within service window and kept in touch. We have an old furnace that needed basic service. So simple we could maintain ourselves. These guys educated us on our system and could have overcharged but instead were generous and fair.
I had to get my boiler fixed. I am so glad I called Empire Heating and Air. Don came over and diagnosed and explained our problem. He ordered the part and came back over and installed it. He kept on touch every step of the way to tell me when the part was in. He also cleaned our boiler and explained why that was important. Excellent repair and service!
The guys at Empire State heating are great, came right over, gave me a great deal and worked hard every second they were here...best service around Watertown I've gotten hands down
The same guy that did my furnace inspected last year came this morning and explained everything again for me which is very good for me as I can be forgetful. I'm glad I can rely on them to get the job done. I will definitely use them every year until we PCs
Quick service. I'm glad I found them. The guy that came in to inspect my furnace was really helpful in answering all of my questions. I will definitely call them every year while we're here in NY.
I was very impressed with the service they provided. I called and they were able to come over and replace my old furnace within a day. The price was much lower than I expected. I'm would recommend this company to anyone I know.
Top-notch company! I called to have central air installed. I left a message, and Don called back within an hour or so. We talked over some options, and he met me the following weekend to sign a contract and collect the deposit. One week later, on a weekend no less, the installation is complete and works great. Very professional installation, too. Thanks!
Great customer service!!!!
Very professional and also down to earth. Explained everything to a t that needed to be done and how much it would cost. I would recommend Empire State Heating and Air to anybody who wants a professional job done that will last. Excellent in every way.
They did everything right and I was very pleased with the job
The technician made contact prior to arriving to let me know he was on the way. He was very knowledgeable on the system and explained how to operate the new system. He was very professional during the entire process. I will use Empire for all my heating and cooling needs.
He's helpful and explained why he did what he did. I would hire him again.